Founder, Owner and Operations Manager
Once Dennie graduated from High School, he attended National Institute of Technology and received his Associates Degree in Electrical Engineering Technology. He began his HVAC career by joining and being trained by the Plumbers and Pipefitters Local 625 in Charleston, West Virginia. As an apprentice, he was required to attend training classes twice a week for five years. This training included a wide range of HVAC, plumbing and electrical classes.
During this apprenticeship, he was hired by Johnson Controls, Inc., a multi-billion dollar company, that placed him with a veteran journeyman which afforded him the additional field and on-the-job training experience that set him on the path to be a qualified service technician. During his 13 year tenure with Johnson Controls, he learned the values of customer service as well as gaining the knowledge and experience to become their General Foreman. He was now the trainer instead of the trainee and became Johnson Controls’ field technical support specialist for 36 technicians.
An opportunity to move into a new role presented itself and he became a Field Project Manager for a Mechanical contractor. This expanded his knowledge and management experience in large piping and HVAC projects.
Due to his knowledge, experience and reputation, he was approached by a locally-owned controls and engineering company to start up and manage a HVAC Service business for them.
For the past 25 years, Dennie has serviced, maintained and installed HVAC systems in chemical plants, commercial buildings, hospitals, schools, universities, military sites and residential homes.
He also holds factory certifications from Mitsubishi and Daikin on VRF systems, as well as, factory training from Carrier, York, and AAON.
Advice for new technicians: “The only people that do not make mistakes are the ones that are afraid to even try. You will only be as good as the effort you put into something. And always do the right thing because it is the right thing to do. At the end of the day, a man’s integrity defines him.”
Josh graduated from high school with high honors and went onto further his education at East Tennessee State University. Josh has been inspired by how much he has learned since joining the Craddock Heating and Air team. He enjoys his job because he gets the chance to help people be comfortable in their home. Outside of work, Josh has a passion for aviation and is an avid model airplane builder. He loves playing music, photography and being with family and fiancée.
If he could give one piece of advice to a new technician, it would be “ask lots of questions, even the ones that may sound stupid in your head, listen and pay attention to what you are being taught. And know that if you make a mistake, you have the chance to learn from it.”
Interesting fact about Josh: He is a Bluegrass Musician who has played professionally since the age of ll. He has toured all over the United States and performed a 16-show tour in Japan.
Accountant / Service Coordinator
After graduating with her BBA in Finance from Marshall University, she began her career at Rite Aid Distribution Center as a Supervisor responsible for 60 employees and approximately $8.6 Million in inventory. Even though she increased production and succeeded at this position, she did not feel it was the perfect fit for her abilities or education.
At this point, she went on to take a position at Johnson Controls. During her 17 years there, she gained experience and knowledge in many areas including Human Resources, Inventory Management, Accounts Payable, Accounts Receivable, Contract Management, Service Dispatching, Financial Analysis and Collections for multi-state accounts. Her many hats at Johnson Controls helped her to fully understand her career passion, Accounting.
She then began working with budgets, revenue and cost projections as a Controller for a local HVAC company.
During all these years for working for other companies, in the background she was the bookkeeper for her own excavation business, learning about financial statements and taxes.
She was then afforded the opportunity for advancement and was approached by a local business owner requesting she take the position of controller and financial analyst for his two manufacturing companies. Her desire to learn all she could about the different areas of accounting, gave her first row seat to understand cost accounting for two different types of manufacturing plants.
Her desire to return to College and get her Master’s Degree in Accountancy and be closer to the University was fulfilled. She was offered the position of Staff Accountant for Cabell County Board of Education. While there she learned governmental accounting, individual school accounting, Fixed Assets and how to prepare Notes and Management Discussion and Analysis for the Financial Statements.
While working full-time at the School Board, she completed her Masters of Science in Accountancy.
She went on to assist her husband, Dennie, in the startup of a HVAC Service business for a locally-owned controls and engineering company.
Marcia’s favorite Bible verse: Isaiah 43:19 “Listen carefully, I am about to do a new thing, Now it will spring forth; will you not be aware of it? I will even put a road in the wilderness, rivers in the desert.”
Interesting fact about Marcia: She has been in multiple church performances, mainly playing women that are 40 years her senior and it takes hours to get into costume, apply makeup and add gray to her hair.